Welcome to The Hoosier Illuminati. Macintosh bigot, clothes horse, motorsports fanatic (as long as they turn right), Anglophile.

Clothes and manners do not make the man; but when he is made, they greatly improve his appearance. --Arthur Ashe

Is a response really so much trouble?

I’ve wanted to buy some new calling cards for a while.  My old cards have some information that really isn’t all that relevant anymore and I just wanted to get some new ones. 

I found a company on-line that had a very nice card at a reasonable price and a quick Googling of their company’s name indicates that they do nice work.  With debit card in hand I started to fill out the online form and discovered that the line where I wanted to put my e-mail address and cell number has a 30 character limit and I wanted to place 32 characters there. 

“No problem,” says I, “they have a contact form here, I’ll just see if we can modify the font size to allow for a couple more characters, it shouldn’t be a big problem.”

Silence.

This was a couple of days ago now, still no reply. 

I’m not asking for much here, just to give me the courtesy of a reply, even if it’s a quick, “No, we’re sorry, but that’s not a modification we can make to that design,” would have been quite sufficient. 

Silence.

In the mean time I found another printer online, a new one and one that is significantly more expensive, but they were very prompt about answering a question I had about font styles.  Guess who gets the business? 

I’ll always pay more for good service.  An inexpensive product is worthless if the producer is unwilling to make even a token gesture of support.